Shipping and Returns

SHIPPING POLICY 

 Please make sure you have selected your shipping destination in the country selector.

Our delivery time starts from the moment an order is accepted and may include a 24 hour period where your items will be processed and dispatched. This is subject to credit clearance and availability of stock. During sales and busy times this period may be extended to 48 hours due to the volume of orders. 

 

INTERNATIONAL ORDERS

International orders are generally delivered within 14 working days, however can be subject to customs delay.

Please note that all shipments outside the UK may be subject to import duties and taxes, which are levied once a shipment reaches your country. Payment of these is necessary to release your order from customs on arrival. Please note that you will need to take full responsibility for any import duties in your own country. Unfortunately, we are unable to advise you on the rates as they vary according to countries. 

 

RETURN AND REFUND POLICY 

On the rare occasion that you need to return an item, you can return items up to 14 calendar days from the date of receipt for a full refund as long as the products are in their original condition with all packaging intact. Simply email info@shaknys.com within 14 days of receiving your order. We will aim to get back to you within 24 hours. Items must be sent for return within 28 days from the date of receipt.

Unless the Product is faulty or not as described, you will be responsible for the cost of returning the Products to us. Please note, if you are returning an item and loss or theft occurs, Shaknys.com/Spliffmas.com cannot be held responsible. Please ensure that you obtain additional insurance or use a signed for service for additional protection as the parcel will remain your responsibility until it reaches us. Please note we cannot refund shipping costs or any taxes/duties incurred.

For any other queries regarding your order or delivery, please contact info@shaknys.com

 

RETURN PROCESS

  1. Email info@shaknys.com within 14 days of receipt to create a return.
  2. Pack items (Place the items in the original box. Enclose box within waterproof packaging bag.)
  3. Send the item to.

RETURN CONDITIONS

Shaknys.com/Spliffmas.com accepts returns of unused items by mail within 28 days from the date of receipt. Items must be in original selling condition.

 

The following items will NOT be accepted:

  • Incomplete, damaged, worn, altered products or anything Shaknys.com/Spliffmas.com reasonably believes has been used
  • Custom orders: custom-made T-shirts, custom paintings, drawings or other customized products.

Returns that do not comply with the Shaknys.com/Spliffmas.com returns policy will not be accepted and will be sent back to the customer. 

REFUNDS

 Returns are processed within 14 business days, but usually a lot quicker.

 

A confirmation email will be sent once your return has been processed and the refund has been credited to your original payment method.

Please note, refunds will be credited only to the original payment method that was used.

Shaknys.com/Spliffmas.com reserves the right to refuse the return/exchange of any merchandise that does not meet our return condition requirements.

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